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Delivery & Returns

SHIPPING

It Tamarindo sends orders to Portugal and other European countries, including the United Kingdom. Shipping costs have a fixed cost of € 4 for Portugal, € 6 for Spain and € 18 for the rest of the countries, however for purchases over € 100 for deliveries in Portugal or Spain or for purchases over € 200 for the rest of Europe, the shipping will be completely free.

All orders will be processed within 24 hours after payment confirmation and will be delivered between 1 to 3 working days (Monday to Friday) in Portugal and Spain and between 3 to 6 working days (Monday to Friday) in the remaining countries of the Europe. All products shipped through this service are covered by insurance included in the price, without additional charges for the customer.

Deliveries are made by registered mail via CTT, or through MRW or Chronopost between 9am – 7pm, Monday to Friday.

We recommend that the addressee’s address is the one he is in, or someone he trusts, usually until 7 pm.

RETURNS

The return or exchange is accepted and made under the following conditions:

The product must be returned for exchange in new condition and without signs of use within 15 days after receipt of the order. The product must be sent in its original packaging to the following address Rua Pereira e Sousa, nº3, 2º andar – 1350-238 Lisboa, Portugal.

The shipping costs associated with the exchange will be the responsibility of It Tamarindo, only in cases where there is a defect or non-conformity in the shipment of the product to the customer and only after confirmation at the It Tamarindo premises of the defects or non-conformities. In all situations, the shipping costs associated with the exchange of the customer’s responsibility.

No reshipment of the new product, the costs of 1st exchange will never be charged to the customer.

Product returns are only accepted with defects of origin.

If you want to proceed with an exchange, please contact us via email info@ittamarindo.pt so that we can resolve the situation as soon as possible.