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Delivery & Returns

DELIVERY

It Tamarindo sends orders to Portugal and for others EU countries, including the United Kingdom. The shipping costs have a fixed cost of €4 for Portugal, €6 for Spain and €12 for the remaining countries, however in the purchase of 2 or more ties or purchases worth more than €90, the shipping will be totally free.

All orders will be shipped within 24 hours after confirmation of payment, and will be delivered between 1 to 3 working days (Monday to Friday) in Portugal and Spain and between 3 to 6 working days (Monday to Friday) in the remaining countries of the EU. All products shipped are covered by insurance included in the price, with no additional charges for the customer.
Deliveries are made by registered mail via CTT, or through Delnext or Chronopost between 9am – 7pm, Monday to Friday.
We recommend that the address of the recipient be where the destinatary or someone that he trust, usually be until 7:00 p.m.

 

RETURNS

The return or exchange is accepted and effected under the following conditions:

The product must be returned for exchange in the original condition and unworn within 15 days after receipt of the order. The product must be sent in its original packaging to the following address Rua Pereira e Sousa, nº3, 2º andar – 1350-238 Lisboa, Portugal.

The shipping costs associated with the exchange will be the responsibility of It Tamarindo, only in cases where there is a defect or nonconformity in the shipment of the product to the customer and only after confirmation in the facilities of It Tamarindo of said defects or nonconformities. In all other situations, the shipping costs associated with the exchange will be entirely the responsibility of the customer.
In the reshipment of the new product, the postage of 1st exchange will never be charged to the customer.

Product returns are only accepted in products with defect of origin.

If you wish to proceed with the exchange, please contact us through info@ittamarindo.pt so that we can resolve the situation as soon as possible.